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  • (800) 251-9306
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Customer Service

At American Knife Depot, we’re committed to providing an exceptional shopping experience. Whether you have questions about products, orders, or policies, our team is here to help.

Contact Us

  • Phone: (800) 251-9306

  • Email / Contact Form: Use the form on our website for inquiries.

  • Response Time: Our team strives to respond within 24–48 business hours.

How We Can Help

1. Order Assistance

Need help placing an order, updating shipping information, or tracking your package? Our team can guide you every step of the way.

2. Product Questions

Not sure which knife, kitchen tool, or tactical item is right for you? We provide detailed product guidance to help you make the best choice.

3. Returns & Exchanges

If you’re not satisfied with your purchase, we accept returns on unused items in original packaging within 30 days of delivery. Contact us for a return authorization and instructions.

4. Warranty & Repairs

Many of our knives and gear come with manufacturer warranties. If you need assistance with a warranty claim or repair, our customer service team will help coordinate the process.

5. Rewards Program Support

Questions about your rewards points, redemptions, or account? We can help you maximize your benefits and ensure points are applied correctly.

Customer Service Hours

  • Monday–Friday: 9:00 AM – 6:00 PM (EST)

  • Weekends & Holidays: Closed

We aim to respond to emails received outside business hours on the next business day.

Tips for Faster Support

  • Include your order number if your question is order-related.

  • Provide detailed descriptions for product or technical questions.

  • For returns, have the item and packaging ready for faster processing.

Our Commitment

Customer satisfaction is our top priority. Our team is dedicated to making sure your experience with American Knife Depot is smooth, secure, and enjoyable.
If you ever have questions, concerns, or feedback, don’t hesitate to reach out we’re here to help.  

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  • 2320 Winfield Dunn Pkwy Sevierville, TN 37876
  • Retail Store Hours:
    10am - 6pm Everyday

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